Shipping policy

Shipping Policy – Worldwide

1. Shipping Locations

We currently ship to all states and territories within Australia, including:

  • New South Wales

  • Victoria

  • Queensland

  • Western Australia

  • South Australia

  • Tasmania

  • Australian Capital Territory

  • Northern Territory

If you are located in a remote or regional area, additional delivery time may apply.


2. Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).

You will receive a confirmation email once your order has been dispatched, including tracking details where applicable.

During peak periods, sales, or promotional events, processing times may be slightly extended.


3. Shipping Methods & Delivery Timeframes

We use trusted Australian carriers such as:

  • Australia Post

  • Sendle

  • Aramex Australia

Estimated delivery times:

  • Standard Shipping: 2–8 business days

  • Express Shipping: 1–4 business days

Delivery times are estimates only and may vary depending on your location.


4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package size and weight

  • Selected shipping method

We may offer free standard shipping on orders over a specified amount (if applicable).


5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your delivery progress.

If you do not receive tracking details within 3 business days, please contact our customer support team.


6. Delivery Issues

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Delays caused by carriers

  • Lost or stolen packages marked as delivered

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.


7. Remote & Regional Areas

Deliveries to rural and remote areas of Australia may take longer than standard timeframes. Additional charges may apply in certain locations.


8. International Shipping

At this time, we only ship within Australia. For international shipping inquiries, please contact us.